How do I submit my recorded timings for each of my cycling sessions?

Click on the SYNC YOUR APP button if you track your timing using Strava app. A green tick on the Strava icon indicates that your Strava app has been successfully synced.

Please ensure that when tracking your activity, your activity must be recorded under "Ride" via the "Choose a Sport" button when Recording.

I just finished my cycling session - why is my activity is not showing up on the Dashboard?

It may take a up to a few hours for the activities to show up on the Dashboard. If the syncing is unsuccessful / does not appear after 24 hours, please contact enquiry@trifactor.asia for us to assist.

Must I assign my cycling records if I only have 1 registered category?

No, you are not required to as all records will automatically be assigned to your single registered category.

How do I assign my cycling records if I have more than 1 registered category?

In your Dashboard, look for your “Activity Records” table. You will see all your submitted records with its various status. If your cycling submission is approved, there will be a "Assign" that appears next to it. Press the "Assign" button to choose which category that you want to allocate that record to. Once assigned, the button will turn to "Assigned". No changes can be made after the record is assigned. Your final assigned record will be reflected at 'My Records' section on your Dashboard.

Can I re-assign my cycling records after I have assigned them to a Cycling Category?

Cycling records will not be able to be reassigned once they have been assigned to a category. Please contact enquiry@trifactor.asia if you require further assistance.

Is there a time limit for the cycle?

No, there is no time limit for your cycle. You may cycle at your own pace. Please cycle according to your fitness level or as advised by your doctor if required.

How can my Team Members submit the cycle?

As each Team Member has his/her own dashboard and progress, he/she can submit his/her activities by syncing their Strava app. All their approved results will be linked to the team category that they have registered for.

Is there a limit to how many results I am allowed to submit?

No, there is no limit to how many results you can submit. This is an accumulative challenge, and you may take as many or as few submissions to complete your challenge distance.

How can I track my cycling records?

You may track your record progress through your Dashboard when you log in. This will show your submissions as well as your overall progress. You may find your ranking in the Leaderboard page on the website within 24 hours of your submission once verified.

If I sync my Strava app only after I have done cycling activities, will my records still be counted?

Only cycling activities recorded from 29 January to 27 February 2022 will be synced. The start of your cycling activity will only be counted if it is started on 29 January 00:00h SGT. Any activity clocked after 27 February 23:59h will not be counted to your final distance.

ENTITLEMENTS * Entitlements will be mailed out to participants after the challenge ends, and should reach you by end of April 2022.

WORTH S$92

CYCLING BOTTLE

TOWEL

MEDAL

JERSEY

CATEGORIES

FREQUENTLY ASKED QUESTIONS

ENTITLEMENTS

* Entitlements will be mailed out to participants after the challenge ends,
and should reach you by end of April 2022.